What is Kickstarter?
Kickstarter is an amazing platform to launch a new product. When you ‘back’ a project on Kickstarter, you are essentially pre-ordering the product. Our factory has a high minimum order quantity of units, so we are starting here on Kickstarter to pre-sell this number (in the thousands..) of units and meet our minimum order. By backing this project and pre-ordering The Ice Cream Canteen you are not only helping make the product a reality, but you will also be the first the receive The Ice Cream Canteen before it goes to the market.
Last updated: July 29, 2019 20:25
Will my ice cream last forever??
Great question! Here is what we have learned through a year of testing this product in a variety of locations and conditions: Eventually, your ice cream will melt. We have had great success with The Ice Cream Canteen up to 4 hours on its own, or 8 hours in a cooler with other food and drinks. But sometimes less than 4 hours, and sometimes more. There are too many factors that affect this to give a concrete, works like this every time, answer. Ice cream type and ingredients is actually one of the biggest variables! We have found that a full pint lasts longer than a half full pint, sorbet/non-dairy lasts a little longer than dairy ice cream, which lasts longer than gelato. That is just the science of the ingredients. Also, grocery store freezers are generally colder than your home freezer, so straight from the store usually lasts a little longer as well.
Also, if you ‘pre-chill’ The Ice Cream Canteen in the freezer, it will give better results. This is not necessary for use, but if you would like to maximize the time, we do recommend putting the container and cap in the freezer for up to 15ish minutes to allow the inside to get cold before putting in your pint of ice cream.
The Ice Cream Canteen is the best available insulation in the best design to keep ice cream cold as long as possible, and wayyyy longer than on it’s own. We are still limited by the constraints of physics and other unknown factors of this magical rock called Earth. Your Ice Cream Canteen will get ice cream to amazing places previously impossible, but it will melt eventually. Sometimes faster than other times of use.
The last factor is how you like your ice cream. If you prefer to eat softer ice cream this will ‘last’ longer than if you prefer rock hard, super solid ice cream. Ice cream in The Ice Cream Canteen does not go from solid to melted in one instant at one particular time. It will eventually begin to soften and continue to soften until it is no longer enjoyable. It does soften as oppose to melt which I think is great. A totally melted pint of ice cream will take a really long time. The times mentioned above are for enjoyable, solid ice cream. Also, I have found it begins to soften from the top down. So the first layer will be a little softer after X hours than the lower 2/3, bottom half, and bottom of the pint. This is also the physics of vacuum-insulated containers.
I am often still surprised when I open The Ice Cream Canteen after a long trip and see solid ice cream, it still gets me excited. I think you will love it also as long as you know what it is and what it can and can’t do. If you made it this far, thanks so much for reading! I hope this answered the question of ‘how long does the ice cream last?’
Last updated: August 14, 2019 13:34
What pints fit?
This is designed to fit all pints that come in a paper 16oz pint (example: Ben and Jerry’s) or a 14oz (example: Haagen-Dazs) pint size. The cap can be plastic (Example: Baskin Robbin’s pints), but the pint packaging should be paper. Plastic pints (Example: Talenti) and other brands with unique packaging will not fit. Most all brands of ice cream use the same size paper pints. Some choose a unique design for their brand, which will most likely not fit into The Ice Cream Canteen. To work so well The Ice Cream Canteen needs to fit perfectly around the pint, so it is sized to accommodate all common pints.
Last updated: July 29, 2019 20:28
Can I use this without a pint?
Yes! This will also keep your ice cream cold if you scoop it straight into The Ice Cream Canteen. The insulation is still excellent. Do note this is designed to be used with a full pint, so the insulation time may be different. You can also re-use a paper pint or get unbranded paper pints for your homemade ice creams and those will fit also.
Last updated: August 21, 2019 14:58
Does it leak?
The Ice Cream Canteen has a water-tight seal, so liquids can not get into or out of The Ice Cream Canteen
Last updated: July 29, 2019 20:28
Does the cap squeak?
The cap is stainless steel, just like the container. This is to provide insulation far better than a plastic cap. There is most noise as a result of the metal on metal contact. To me this is not an issue at all, but does make more noise and more friction than a plastic cap would.
Last updated: July 29, 2019 20:28
Will these be available for wholesale?
We sure hope so! Send us a message to [email protected] and we will get you all of the info.
Last updated: July 29, 2019 20:28
Shipping Info
You will enter your shipping information after the campaign is over. Pricing for shipping is below. We are only shipping to USA at this time.
1 Canteen - $ 8 2 Canteens - $ 12 (6 / unit) 4 Canteens - $16 (4/unit)
Last updated: July 29, 2019 20:27
Why are these only available in the USA?
We only want to sell in the USA at the moment because we have not been able to test the sizing of ice creams abroad, and we did not want to potentially sell a product that did not work in the country of a backer. The Ice Cream Canteen is sized to fit 473ml pints in the USA perfectly, but we can not guarantee it would fit the various ice cream container shapes and sizes worldwide without testing. That said, we do plan to offer worldwide sales following our Kickstarter. Thank you for your interest!
Last updated: July 29, 2019 20:28
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.